The manufacturing and delivery time is 3 to 4 weeks maximum. We strive to shorten this time frame, which is already exceptional for a custom-made product. If it's a gift and you can't wait, we offer a quick and easy solution: the gift certificate. To learn more, click HERE.
- Your package is insured up to the value of the jewel
- Your package will be delivered by Colissimo, a national carrier known for its reliability and used by many brands
- You have the guarantee that your package will be delivered to you personally with a signature
- The package is sent in complete confidentiality (no apparent mention of the brand and the product)
Delivery is completely free in France (including French overseas departments and territories), in the European Union and in Switzerland. Outside of these countries, please contact our customer service at +33 1 42 46 90 89, who will be able to organize the delivery directly and inform you of the extra charge that will be billed to you. For any additional information, you can also contact our customer service by clicking HERE.
Order collection in our boutiques
For any order placed on our website or taken directly in one of our stores by our advisors, it is possible to come directly to withdraw your order in our stores. The withdrawal will be done by appointment only, from Tuesday to Friday.
For security reasons, your order will only be available in the boutique on the pick-up date agreed between you and our customer service, who will contact you to arrange an appointment once the manufacturing of your jewel is finalized. Any appointment agreed upon before 4:30 pm from Monday to Thursday will allow for a collection the next day in Paris or after 3 working days in Brussels, Lyon, Bordeaux, Aix-en-Provence and Toulouse. It will take a little over a week for Geneva.
Delivery by courrier
Delivery by courier is available from Monday to Friday excluding holidays for Paris intra-muros and the inner suburbs (concerning Aubervilliers, Bagnolet, Boulogne, Charenton, Clichy, Courbevoie, Gentilly, Issy Les Moulineaux, Ivry sur seine, Kremlin Bicêtre, Levallois, Les Lilas, Malakoff, Montreuil, Montrouge, Neuilly-sur-Seine, Saint-Mandé, Pantin, Pré-Saint-Gervais, Puteaux, Saint-Ouen, Vanves, Vincennes)
The amount for this delivery is :
- For Paris intra-muros: 20€
- For the inner suburbs: 30€
elivery by courier is entirely unmarked for security reasons and your package is only delivered by hand.
As soon as you choose this method of delivery and your order is validated, our customer service will contact you directly by phone to agree with you the day and time for the arrival of your courier.
If you have any questions, do not hesitate to contact us by clicking HERE.