PrimaRosa Necklace Rose gold

Free and secure delivery

We offer free and secure delivery within France (including DOM TOM), Switzerland, the European Union, and Japan. Delivery and production times typically take 3 to 4 weeks, with an option for a gift certificate if you need your order sooner. Your package is insured and delivered personally by Colissimo, with no reference to the brand.

In-Store pickup

You can pick up your jewelry in-store by appointment at our Paris location or other European boutiques. Pickup is available the next day in Paris, and within 3 to 4 days at our other locations, from Tuesday to Friday.

Courier delivery in Paris

For those in Paris and nearby suburbs, we offer a personal courier delivery service. This option is available for €20 within Paris and €30 for the suburbs.

European Union (including DOM TOM): Delivery is free, though customs fees may apply for DOM TOM.

Switzerland: Enjoy free delivery with customs fees covered, provided you’re shopping through our Swiss portal.

Outside the European Union: Additional shipping fees may apply, and you will be responsible for local taxes and import duties. The price of your purchase will be calculated excluding taxes.

For security reasons, we do not accept cash payments or money orders.

Credit card payment

Payments by credit card are securely processed by Crédit Mutuel using SSL encryption, ensuring that your banking information is encrypted and sent directly to the bank, without passing through our website.

Bank transfer

After selecting this payment method, please transfer the amount using the provided details. Your order will be processed once the payment is received.

Payment by check

Send your check to the following address: Gemmyo, 26 rue Berthollet, 75005 Paris. Your order will be processed once the check has been cleared.

You can also pay in 3 instalments (see next section).

Select the 3x interest-free payment option and enter your Visa, Mastercard, or American Express card details.

The total amount of your order will be split into three payments: the first payment is due at the time of order, the second one month later, and the final payment two months after the first.

Contact our team at +33 1 42 46 90 89 or by email at hello@gemmyo.com to receive a return slip and instructions.

Returns shipping costs are taken care of by Gemmyo for the following countries: Metropolitan France & DOM TOM (Guadeloupe, Saint-Martin, Saint-Barts, Martinique, French Guiana, La Réunion, Mayotte, Saint-Pierre-et-Miquelon), Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.

Please note that returns are not accepted for orders outside the European Union, except for Switzerland.

Our customer care team is here to help.
We’re available Monday to Friday, from 9am to 7pm and on Saturday from 10am to 7pm (CET).

Live Chat

Get instant answers from our advisors.

By phone

Give us a call with any question you may have at +33 1 42 46 90 89.

WhatsApp

Message us at +33 7 55 53 68 17.

By email

Write to us at hello@gemmyo.com.

Book an in-store appointment

Schedule a dedicated time with one of our experts.

Video consultation

Enjoy a personalised appointment from the comfort of your home.

Gemmyo covers all repairs under warranty. For any other issue, our workshop will provide a quote before proceeding.

If the repair is due to a manufacturing defect, we will take care of it entirely, including return shipping.
Please note: this warranty does not apply if the piece has been altered outside of our workshop.

If your ring doesn’t fit quite right, don’t worry, we offer one complimentary resizing within 30 days of delivery, for orders shipped from the European Union or Switzerland.

Simply contact our customer service at hello@gemmyo.com to arrange the return. Depending on the model, the resizing process takes between 4 to 6 weeks. This service is offered once per piece.

Your piece will be carefully packaged to ensure it reaches you safely.

To keep it in perfect condition, we recommend storing it in its pouch or box when you're not wearing it or while travelling.

Try to store each piece separately to avoid friction and reduce the risk of scratches.

We actually have three box sizes.

First, a case adapted to our ring models and most of our earrings, its dimensions are: 6 cm x 6 cm x 4.5 cm (L x W x H)

We also have a second larger case for our wedding bands, pendants and bracelets the dimensions are: 8 cm x 6 cm x 4.5 cm (L x W x H)

We have a last case designed for bracelets of ring type, the dimensions are: 9 cm x 9 cm x 4 cm (L x W x H)

It is also possible to receive a piece of jewelry in a small cotton suede bag, in very rare cases, if for technical reasons a piece of jewelry would not be sufficiently supported in our classic box.

If you have any questions about the size of our cases, please do not hesitate to contact us directly.

We’re happy to offer a professional cleaning service for your jewelry, free of charge and as often as you like.

This service is available exclusively in our boutiques. Feel free to drop by or book an appointment, it only takes about 10 minutes.