Prima Watch strap Rose steel

Free and secure delivery

We offer free and secure delivery within France (including DOM TOM), Switzerland, the European Union, and Japan. Delivery and production times typically take 3 to 4 weeks, with an option for a gift certificate if you need your order sooner. Your package is insured and delivered personally by Colissimo, with no reference to the brand.

In-Store pickup

You can pick up your jewelry in-store by appointment at our Paris location or other European boutiques. Pickup is available the next day in Paris, and within 3 to 4 days at our other locations, from Tuesday to Friday.

Courier delivery in Paris

For those in Paris and nearby suburbs, we offer a personal courier delivery service. This option is available for €20 within Paris and €30 for the suburbs.

European Union (including DOM TOM): Delivery is free, though customs fees may apply for DOM TOM.

Switzerland: Enjoy free delivery with customs fees covered, provided you’re shopping through our Swiss portal.

Outside the European Union: Additional shipping fees may apply, and you will be responsible for local taxes and import duties. The price of your purchase will be calculated excluding taxes.

For security reasons, we do not accept cash payments or money orders.

Credit card payment

Payments by credit card are securely processed by Crédit Mutuel using SSL encryption, ensuring that your banking information is encrypted and sent directly to the bank, without passing through our website.

Bank transfer

After selecting this payment method, please transfer the amount using the provided details. Your order will be processed once the payment is received.

Payment by check

Send your check to the following address: Gemmyo, 26 rue Berthollet, 75005 Paris. Your order will be processed once the check has been cleared.

You can also pay in 3 instalments (see next section).

Select the 3x interest-free payment option and enter your Visa, Mastercard, or American Express card details.

The total amount of your order will be split into three payments: the first payment is due at the time of order, the second one month later, and the final payment two months after the first.

Contact our team at +33 1 42 46 90 89 or by email at hello@gemmyo.com to receive a return slip and instructions.

To benefit from the 30-day return guarantee, please ensure that :

- The watch is in perfect condition and has not been worn

- The watch is in its case with the authenticity card and additional links (for a steel bracelet). The return or exchange of a bracelet alone is not possible in the case of an order for a complete watch.

- The protection on the back of the watch case has not been removed

Returns shipping costs are taken care of by Gemmyo for the following countries: Metropolitan France & DOM TOM (Guadeloupe, Saint-Martin, Saint-Barts, Martinique, French Guiana, La Réunion, Mayotte, Saint-Pierre-et-Miquelon), Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.

Please note that returns are not accepted for orders outside the European Union, except for Switzerland.

Our customer care team is here to help.
We’re available Monday to Friday, from 9am to 7pm and on Saturday from 10am to 7pm (CET).

Live Chat

Get instant answers from our advisors.

By phone

Give us a call with any question you may have at +33 1 42 46 90 89.

WhatsApp

Message us at +33 7 55 53 68 17.

By email

Write to us at hello@gemmyo.com.

Book an in-store appointment

Schedule a dedicated time with one of our experts.

Video consultation

Enjoy a personalised appointment from the comfort of your home.

Gemmyo covers all repairs under warranty. For any other issue, our workshop will provide a quote before proceeding.

If the repair is due to a manufacturing defect, we will take care of it entirely, including return shipping.
Please note: this warranty does not apply if the watch has been altered outside of our workshop.

To certify its authenticity, your watch will be accompanied by a warranty card detailing its unique serial number.

If your watch's bracelet doesn’t fit quite right, don’t worry, we offer one complimentary resizing within 30 days of delivery, for orders shipped from the European Union or Switzerland.

Simply contact our customer service at hello@gemmyo.com to arrange the return. Depending on the model, the resizing process takes between 4 to 6 weeks. This service is offered once per watch.

Use our online tool to determine your size. Any removed links will be included in the box for future resizing if needed.

Simply book an appointment in-store for a quick adjustment.

The Prima watch’s case retakes the geometrical motif of a step-cut diamond. Soft texture and mineral white shade, it’ll hold the Prima watch in a chic way while protecting it from pointless shocks.

We offer complimentary bracelet sizing, under 30 days after the reception of your order. Simply book an appointment in-store for a quick adjustment, or contact our client service by phone at +33 1 42 46 90 89 or by email at hello@gemmyo.com to find a solution.

Use our online tool to determine your size. Any removed links will be included in the box for future resizing if needed.

Warranty

Your Prima watch comes with a 2-year warranty covering manufacturing defects. Normal wear and accidental damage are not covered.

Battery replacement

We recommend having the battery changed in-store to preserve water resistance. This service takes approximately 3 to 4 weeks. Don't hesitate to book an appointment.