The manufacturing and delivery time is 3 to 4 weeks maximum. In exceptional cases, this period may be extended to up to 8 weeks during periods of high demand. We strive to shorten this time frame, which is already exceptional for a custom-made product. If it's a gift and you can't wait, we offer a quick and easy solution: the gift certificate. To learn more, click HERE.
- Your package is insured up to the value of the jewel
- Your package will be delivered by Planzer, a carrier known for its reliability and used by many brands
- You have the guarantee that your package will be delivered to you personally
- The package is sent in complete confidentiality (no apparent mention of the brand and the product)
Free delivery
Delivery is completely free in France (including French overseas departments and territories), in the European Union and in Switzerland. Outside of these countries, please contact our customer service at +33 1 42 46 90 89, who will be able to organize the delivery directly and inform you of the extra charge that will be billed to you. For any additional information, you can also contact our customer service by clicking HERE. Please note that we do not ship to the United States.
Order collection in our boutiques
For any order placed on our website or taken directly in one of our stores by our advisors, it is possible to come directly to withdraw your order in our stores. The withdrawal will be done by appointment only, from Tuesday to Friday.
For security reasons, your order will only be available in-store on the pickup date you selected upon receiving the email inviting you to schedule a pickup appointment, once your jewelry has been completed. Any appointment scheduled before 3:30 PM Monday through Thursday will allow for pickup the very next day in Paris, or after 3 to 4 business days at the stores in Brussels, Bordeaux, Lyon, Aix-en-Provence, and Toulouse. Please allow a little over a week for the Geneva boutique. Please note that order pickup is not available at our Zurich Residence.
If you have any questions, do not hesitate to contact us by clicking HERE.